Human Resource Services

Supervisory Training

WSU Supervisory / Manager Training

To enhance skills and familiarize supervisors with WSU processes, Human Resource Services offers several training opportunities for managers and supervisors.  This training is open to all current supervisors and managers. 

In accordance with Civil Service Reform and WAC 357-34 this series is required for entry level supervisors.

Civil Service entry level supervisors and managers are required to begin the training within six months of their appointment (twelve months if organizational circumstances require their attendance be postponed).  If you are an entry level supervisor and manager and you feel you may be exempt from this training, download and complete the audit form and return to Employee Training and Development, Campus Zip 1014.


 Accessibility to the Training

Pullman-based supervisors:

The WSU Supervisory Training Series is provided as live instructor led training sessions twice yearly on the Pullman campus. Current available schedules follow:

Fall 2009 Training Schedule

 

Wednesday, October 7, 2009

Welcome and Overview
9:00 - 9:15

No registration needed

Roles and Responsibilities of the Supervisor
9:15 - 10:15

This course provides an overview of the multiple roles and legal responsibilities of the supervisor.  Additionally, the four primary functions of the supervisor are addressed along with the supervisor's responsibilities to the organization and to the employees.

Supervisor as Communicator
10:30 - 12:00

In this course an overview of the communication process is presented, including frame of reference issues, outcome-centered communication, the four dimensions of communication and listening skills and guidelines for giving constructive feedback.

 

Thursday, October 8, 2009

Supervisor as Leader
8:30 - 10:00

This module examines a variety of leadership styles, provides an overview of different leadership theories and focuses upon the application of Blanchard's Situational Leadership model.

Supervisor as Performance Manager | Part 1
10:15 - 12:00

Part 1 | Developing Effective Position Descriptions and Performance Expectations

The first two building blocks of performance management - job descriptions and job expectations - are examined in this presentation.  The concept of a job expectation, the requirements of a well-written expectation and how to group job expectations for use in performance evaluations and annual reviews are explained.

 

Wednesday, October 14, 2009

Supervisor as Civil Service Staff Recruiter
8:30 - 10:00

This module emphasizes the format of the interview, examining lawful and unlawful inquiries, performance based and open ended questions and reference checking.

Equal Opportunity Issues for Supervisors
10:15 - 11:15

This course focuses upon EEO/AA/ADA issues as related to recruitment and selection of employees.  It includes strategies for making the best use of advertising, screening applications, and interviewing.

Valuing and Promoting Diversity
11:15 - 12:00

This class provides an overview of the Strategic Plan of the Office of Vice President for Equity and Diversity.

 

Friday, October 16, 2009

State Ethics and Whistleblower Act for Supervisors
8:30 - 10:30

Beginning with an overview of the State Ethics Law and the Whistle-blower Act, this class features issues and discussion of particular interest to supervisors and managers.  The Ethics in Public Service requirements found in RCW 42.52 and WAC 292 are examined, as well as the use of state resources, conflicts of interest, receipt of gifts and confidential information.

Computer and Network Security Awareness
10:45 - 11:45

This course highlights best computer security practices - and most common mistakes - to help you protect yourself from hoaxes, spyware, phishing, ID theft, copyright issues, spam, viruses, social engineering. Appropriate WSU policies are also identified.

 

Wednesday, October 21, 2009

Workers' Compensation & Return to Work
8:15 - 9:15

This module provides an overview of workers' compensation and its benefits, covering procedures to follow when an employee is injured on the job, what the supervisor's role entails and the methods used to return an employee to work.

Business Policies, Procedures and Records Retention
9:30 - 10:45

This workshop discusses how to use the Business Policies and Procedures Manual, how the manual is updated and its history. Records scheduling, records retention and state records requirements are also examined.

Workplace Issues and Concerns
11:00 - 12:00

This course provides resources and a general overview of  to assist you with a general overview of laws, policies and procedures to assist you with workplace issues and concerns at Washington State University.  Policies discussed include: Workplace Violence, Domestic Violence and Alcohol and Drug.

 

Friday, October 23, 2009

Labor Relations
8:30 - 9:30

This class addresses the statutory provisions for collective bargaining, current Washington State laws and regulations associated with collective bargaining and civil service reform, the labor relations structure at WSU, bargaining unit employee rights, the role of stewards, and the grievance procedure.

Supervisory Skills Practice and Simulation | Part 1
9:45 - 11:30

These workshops use case studies and simulations to provide practice in applying supervisory knowledge and skills discussed in the first half of the series.

 

Wednesday, October 28, 2009

Leave Policies and Practices
8:30 - 10:00

This class is designed to provide supervisors with an overview of leave, FMLA and shared leave policies, procedures and practices.

Supervisor as Motivator
10:15 - 11:45

This class provides an overview of the determinants of behavior and the different theories of motivation, including a discussion on the importance of recognizing and rewarding employees.

 

Friday, October 30, 2009

Fair Labor Standards Act
8:30 - 10:00

This module provides supervisors with an overview of the Fair Labor Standards Act (FLSA) and overtime standards within Washington State University. It explains who is covered under FLSA, outlines the Washington Administrative Code overtime standards, reviews meal and rest period requirements, provides guidance for hours worked during travel, highlights potential penalties for non-compliance, and demonstrates an overall overtime management for supervisors.

Supervisor as Safety Manager
10:15 - 11:45

This supervisory training course focuses on the new employee safety checklist, the Supervisors' Safety Manual, WSU's Accident Prevention Program and the supervisor's roles in performing inspections and reporting and investigating accidents.

 

Wednesday, November 4, 2009

Public Records and Records Request
8:30 - 9:15

This course is designed to acquaint managers with the basics of the Public Records Law, the types of records that are public and must be produced, the new WSU policy relating to public records, the process for responding thereto and the university Public Records Officer.

Supervisor as Performance Manager | Part 2
9:30 - 11:30

Part 2 | Corrective Action and Discipline

The objectives of this module are to explain the value of positive and progressive discipline; to recognize how to use discipline to correct improper employee behavior; and to learn how to apply discipline consistently, fairly and impartially.

 

Friday, November 6, 2009

Supervisor as Performance Manager | Part 3
8:30 - 10:00

Part 3 | Developing and Conducting Annual Reviews

This session addresses the purpose, value and the regulatory aspects of regular performance evaluations, how to use the forms and processes involved in performance evaluation and how to assess employee development needs.

Reasonable Accommodation
10:15 - 11:45

This course examines WSU's Reasonable Accommodation process for employees and explores ways supervisors can avoid pitfalls when managing the disabled worker.

 

Friday, November 13, 2009

Online Learning Management
8:30 - 10:00

The thousands of courses and books in WSU's Online Learning Resources System are available to all current WSU employees and students, but those designated as "Online Learning Managers" have additional privileges that further enable the accomplishment of departmental training initiatives and development needs. This course describes the functions in a step-by-step format.

Supervisory Skills Practice and Simulation | Part 2
10:15 - 12:00

These workshops use case studies and simulations to provide practice in applying supervisory knowledge and skills discussed in the first half of the series.

 

All sessions scheduled to occur in the WSU's Alumni Centre (Pullman) unless otherwise noted

(Clickable Map)       (Download Schedule Here)

How to enroll:

It is important to register for each session you wish to attend so you can be updated of any last minute changes:

  1. Click the Enroll in this session link to access the course description page;
  2. Click the  play button at the top of course description page;
  3. Scroll to the bottom of the next page and click the Session Number for the preferred date;
  4. Scroll to the bottom of the next page and click the button.

Enrollment help is available at hrstraining@wsu.edu or 509-335-4521

Spring 2010 Training Schedule

Tuesday, February 16, 2010

Welcome and Overview
9:00 - 9:15

No registration needed

Roles and Responsibilities of the Supervisor
9:15 - 10:15

This course provides an overview of the multiple roles and legal responsibilities of the supervisor.  Additionally, the four primary functions of the supervisor are addressed along with the supervisor's responsibilities to the organization and to the employees.

Enroll in this session

Supervisor as Communicator
10:30 - 12:00

In this course an overview of the communication process is presented, including frame of reference issues, outcome-centered communication, the four dimensions of communication and listening skills and guidelines for giving constructive feedback.

Enroll in this session

 

Thursday, February 18, 2010

Supervisor as Leader
8:30 - 10:00

This module examines a variety of leadership styles, provides an overview of different leadership theories and focuses upon the application of Blanchard's Situational Leadership model.

Enroll in this session

Supervisor as Performance Manager | Part 1
10:15 - 12:00

Part 1 | Developing Effective Position Descriptions and Performance Expectations

The first two building blocks of performance management - job descriptions and job expectations - are examined in this presentation.  The concept of a job expectation, the requirements of a well-written expectation and how to group job expectations for use in performance evaluations and annual reviews are explained.

Enroll in this session

 

Tuesday, February 23, 2010

Supervisor as Civil Service Staff Recruiter
8:30 - 10:00

This module emphasizes the format of the interview, examining lawful and unlawful inquiries, performance based and open ended questions and reference checking.

Enroll in this session

Equal Opportunity Issues for Supervisors
10:15 - 11:15

This course focuses upon EEO/AA/ADA issues as related to recruitment and selection of employees.  It includes strategies for making the best use of advertising, screening applications, and interviewing.

Enroll in this session

Valuing and Promoting Diversity
11:15 - 12:00

This class provides an overview of the Strategic Plan of the Office of Vice President for Equity and Diversity.

Enroll in this session

 

Thursday, February 25, 2010

State Ethics and Whistleblower Act for Supervisors
8:30 - 10:30

Beginning with an overview of the State Ethics Law and the Whistle-blower Act, this class features issues and discussion of particular interest to supervisors and managers.  The Ethics in Public Service requirements found in RCW 42.52 and WAC 292 are examined, as well as the use of state resources, conflicts of interest, receipt of gifts and confidential information.

Enroll in this session

Computer and Network Security Awareness
10:45 - 11:45

This course highlights best computer security practices - and most common mistakes - to help you protect yourself from hoaxes, spyware, phishing, ID theft, copyright issues, spam, viruses, social engineering. Appropriate WSU policies are also identified.

Enroll in this session

 

Tuesday, March 2, 2010

Workers' Compensation & Return to Work
8:15 - 9:15

This module provides an overview of workers' compensation and its benefits, covering procedures to follow when an employee is injured on the job, what the supervisor's role entails and the methods used to return an employee to work.

Enroll in this session

Business Policies, Procedures and Records Retention
9:30 - 10:45

This workshop discusses how to use the Business Policies and Procedures Manual, how the manual is updated and its history. Records scheduling, records retention and state records requirements are also examined.

Enroll in this session

Workplace Issues and Concerns
11:00 - 12:00

This course provides resources and a general overview of  to assist you with a general overview of laws, policies and procedures to assist you with workplace issues and concerns at Washington State University.  Policies discussed include: Workplace Violence, Domestic Violence and Alcohol and Drug.

Enroll in this session

 

Thursday, March 4, 2010

Labor Relations
8:30 - 9:30

This class addresses the statutory provisions for collective bargaining, current Washington State laws and regulations associated with collective bargaining and civil service reform, the labor relations structure at WSU, bargaining unit employee rights, the role of stewards, and the grievance procedure.

Enroll for this session

Supervisory Skills Practice and Simulation | Part 1
9:45 - 11:30

These workshops use case studies and simulations to provide practice in applying supervisory knowledge and skills discussed in the first half of the series.

Enroll in this session

 

Tuesday, March 9, 2010

Leave Policies and Practices
8:30 - 10:00

This class is designed to provide supervisors with an overview of leave, FMLA and shared leave policies, procedures and practices.

Enroll for this session

Reasonable Accommodation
10:15 - 11:45

This course examines WSU's Reasonable Accommodation process for employees and explores ways supervisors can avoid pitfalls when managing the disabled worker.

Enroll for this session

Thursday, March 11, 2010

Fair Labor Standards Act
8:30 - 10:00

This module provides supervisors with an overview of the Fair Labor Standards Act (FLSA) and overtime standards within Washington State University. It explains who is covered under FLSA, outlines the Washington Administrative Code overtime standards, reviews meal and rest period requirements, provides guidance for hours worked during travel, highlights potential penalties for non-compliance, and demonstrates an overall overtime management for supervisors.

Enroll in this session

Supervisor as Safety Manager
10:15 - 11:45

This supervisory training course focuses on the new employee safety checklist, the Supervisors' Safety Manual, WSU's Accident Prevention Program and the supervisor's roles in performing inspections and reporting and investigating accidents.

Enroll in this session

 

Tuesday, March 23, 2010

Public Records and Records Request
8:30 - 9:15

This course is designed to acquaint managers with the basics of the Public Records Law, the types of records that are public and must be produced, the new WSU policy relating to public records, the process for responding thereto and the university Public Records Officer.

Enroll for this session

Supervisor as Performance Manager | Part 2
9:30 - 11:30

Part 2 | Corrective Action and Discipline

The objectives of this module are to explain the value of positive and progressive discipline; to recognize how to use discipline to correct improper employee behavior; and to learn how to apply discipline consistently, fairly and impartially.

Enroll for this session

 

Thursday, March 25, 2010

Supervisor as Performance Manager | Part 3
8:30 - 10:00

Part 3 | Developing and Conducting Annual Reviews

This session addresses the purpose, value and the regulatory aspects of regular performance evaluations, how to use the forms and processes involved in performance evaluation and how to assess employee development needs.

Enroll in this session

Supervisor as Motivator
10:15 - 11:45

This class provides an overview of the determinants of behavior and the different theories of motivation, including a discussion on the importance of recognizing and rewarding employees.

 Enroll in this session

 

Tuesday, March 30, 2009

Online Learning Management
8:30 - 10:00

The thousands of courses and books in WSU's Online Learning Resources System are available to all current WSU employees and students, but those designated as "Online Learning Managers" have additional privileges that further enable the accomplishment of departmental training initiatives and development needs. This course describes the functions in a step-by-step format.

Enroll in this session

Supervisory Skills Practice and Simulation | Part 2
9:45 - 11:30

These workshops use case studies and simulations to provide practice in applying supervisory knowledge and skills discussed in the first half of the series.

Enroll in this session

 

All sessions scheduled to occur in the WSU's Alumni Centre (Pullman) unless otherwise noted

(Clickable Map)        (Download Schedule Here)

How to enroll:

It is important to register for each session you wish to attend so you can be updated of any last minute changes:

  1. Click the Enroll in this session link to access the course description page;
  2. Click the  play button at the top of course description page;
  3. Scroll to the bottom of the next page and click the Session Number for the preferred date;
  4. Scroll to the bottom of the next page and click the button.

Enrollment help is available at hrstraining@wsu.edu or 509-335-4521

 

Supervisory Training Course Materials 
Business Policies, Procedures and Records Retention
 
Computer Network Security Awareness
 
Equal Opportunity Issues for Supervisors
 
Fair Labor Standard Act
 
Labor Relations
 
Leave Policies and Practices
 
Online Learning Management
 
Public Records and Records Requests
 
Reasonable Accommodation
 
Roles and Responsibilities of the Supervisor
 
State Ethics Law and Whistleblower Act for Supervisors
 
Supervisor as a Civil Service Staff Recruiter
 
Supervisor as Communicator
 
Supervisor as Leader
 
Supervisor as Motivator
 
Supervisor as Performance Manager: Corrective Action and Discipline
 
Supervisor as Performance Manager: Developing and Conducting Annual Reviews
 
Supervisor as Performance Manager: Developing Effective Position Descriptions and Performance Expectations
Supervisor as Safety Manager
 
Supervisory Skills Practice and Simulation: Parts 1 and 2
 
Valuing and Promoting Diversity
 
Workers Compensation and Return to Work
 
Workplace Issues and Concerns
 

 

Spokane, Tri-Cities and Vancouver-based supervisors:

Contact your local Human Resource Services office for training information.


Non campus-based supervisors:

Human Resource Services collaborates with Academic Media Services (AMS) to video stream many of the WSU Supervisory Training topics.  These videos are supplemented by recommended SkillSoft e-learning courses to provide remote web access to the series from any location.  Access videostreams available for the Supervisory Training Series from the Supervisory Training Course Materials tab above.

 

(Last update: 11/13/2009)

Human Resource Services, PO Box 641014Pullman WA 99164-1014, 509-335-4521, Contact Us